Frequently Asked Questions

Straight answers to the questions we hear most. Learn how we schedule, what we charge, and where we work in Vancouver, Burnaby, and New Westminster. Don’t see your issue? Call 604-655-8851 and we’ll help.

We work across Metro Vancouver. Most jobs are in Vancouver, Burnaby, and New Westminster.

Most service calls within a few days. Installs scheduled right after approval.

Limited after-hours slots. No 24/7. Call to check availability.

We diagnose first, then give a clear price before work starts.

Yes. Fully licensed and insured in BC.

Workmanship guaranteed. Manufacturer warranties apply to equipment.

Yes. We pull permits when required and attend inspections.

Credit card and e-transfer. Financing available on larger installs.

Yes. Drop cloths and shoe covers. We leave the work area tidy.

Yes. We haul away old tanks, fixtures, and scrap. We recycle when possible.

Yes. We work on most major brands.

Yes. We size the right option for your home.

Yes. We advise on current programs and supply the paperwork.

Yes. New installs and some retrofits where feasible.

When needed. We find the cause and show you the footage.

Limited availability. Call to confirm.

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Our team will be in touch as soon as possible to discuss your needs.

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