Last Amended: September 17, 2025

Our Company Privacy Policy

Royal T Plumbing Heating & Gas Ltd.

We respect your privacy. This policy explains what we collect, why, and how you can control it. It follows Canada’s PIPEDA and BC’s Personal Information Protection Act (PIPA).

1) Who we are and how to reach us

Royal T Plumbing Heating & Gas Ltd.
Email: info@royaltplumbing.com • Phone: 604-655-8851
Mailing address available on request.

2) What we collect

We collect only what we need to provide service and run our website.

Information you give us

• Name, address, phone, email
• Project details, photos you share, plan files
• Payment details handled by our payment processor
• Messages sent through forms, email, phone, or social media

Information we get automatically

• Basic analytics such as pages viewed, browser type, device, and general location
• Cookies and similar technologies to keep the site working and improve it

Information from third parties

• Reviews and widgets (for example, Google Reviews via Elfsight)
• Payment processors that confirm a payment was completed

3) Why we collect it

• To schedule visits, provide quotes, and do the work
• To send invoices, receipts, and warranty information
• To respond to messages and support requests
• To keep the site secure and improve how it works
• To request feedback or reviews after a job
• With your consent, to send updates or promotions

4) Legal basis and consent

We collect and use your information with your consent and to fulfill a contract with you. You can withdraw consent at any time by contacting us. This will not affect past processing already done with your consent.

5) Cookies and analytics

• We may use basic analytics to understand site traffic and performance.
• Third-party widgets, such as Elfsight for Google Reviews, may set their own cookies. Their privacy policies apply.
• You can block cookies in your browser. The site may still work, but some features may not.

6) Payment processing

We use third-party processors to handle card payments. They receive the information needed to process the payment and are responsible for it. We do not store full card numbers on our systems.

7) Sharing information

We share data only as needed to run the business:

• With technicians and subcontractors to perform work at your property
• With payment processors, email providers, form tools, or review platforms
• If required by law or to protect people, property, or our legal rights
  We do not sell or rent your personal information.

8) Transfers and storage

Our systems and some third-party services may store data in Canada or other countries. Those countries may have different privacy laws. We use reputable providers and limit what we store.

9) How long we keep data

We keep customer records for as long as needed to serve you and for legal, accounting, or warranty reasons. When no longer needed, we delete or anonymize the data.

10) Security

We use reasonable safeguards to protect information, including account controls, limited access, and encryption where appropriate. No system is perfectly secure, so please contact us right away if you think your data has been exposed.

11) Your choices and rights

• Access your information and ask for a copy
• Ask us to correct or delete information where allowed by law
• Opt out of marketing at any time by using the link in an email or contacting us
• Disable cookies in your browser

12) Children’s privacy

Our services and site are for adults. We do not knowingly collect information from children under 13. If you think a child has provided data, contact us and we will delete it.

13) Links to other sites

Our website may link to other sites. Their privacy policies apply, not ours.

14) Questions or complaints

Contact us at info@royaltplumbing.com. You can also contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC) if you are not satisfied with our response.

15) Changes to this policy

We may update this policy. The latest version is posted on our website with the effective date.