Last Amended: September 17, 2025

Terms & Conditions (“Terms”)

Royal T Plumbing Heating & Gas Ltd.

These terms cover our work and your use of our website. By hiring us or using the site, you agree to them.

1) Who we are

Royal T Plumbing Heating & Gas Ltd. (“Royal T,” “we,” “us”).
Service area: Greater Vancouver, with priority to Vancouver, Burnaby, and New Westminster.
Contact: 604-655-8851 • info@royaltplumbing.com

2) Quotes and pricing

• Quotes are based on the information we can see at the time. Hidden conditions can change scope and price.
• Unless stated otherwise, quotes are valid for 30 days.
• Prices are in CAD and subject to applicable taxes.
• Service calls are billed at our current rates plus parts and materials. We tell you the price before work starts.

3) Deposits and payment

• Small repairs are due on completion.
• Larger projects may require a deposit and progress payments tied to milestones.
• We accept credit card and e-transfer. We may use a third-party processor.
• Late balances may be charged interest at 2% per month, or the maximum allowed by law, whichever is lower.
• We reserve the right to place a builders lien for unpaid work where the law allows.

4) Scheduling and access

• We schedule the earliest available date. Times are estimates.
• You agree to provide clear access to work areas, water, power, parking, and elevator use if needed.
• If we arrive and cannot work, a return visit charge may apply.

5) Permits and inspections

• We pull permits when required and attend inspections.
• Permit and inspection fees are extra unless stated otherwise.

6) Your responsibilities

• Tell us about known issues like prior leaks, pest activity, asbestos, lead paint, or prior DIY work.
• Remove personal items from the work area. Protect anything fragile.
• Keep pets and children away from the work zone.

7) Materials and equipment

• Until paid in full, all materials we supply remain our property.
• We may substitute equal or better parts if a model is back-ordered.
• Customer-supplied fixtures must meet code and be on site before we start.

8) Unforeseen conditions

If we uncover rot, mold, asbestos, broken concrete, concealed valves, buried lines, or code violations, we will explain the options and cost changes. Work pauses until you approve a change order.

9) Hazardous materials

We do not remove asbestos, mold, or other hazardous material. If found, you must hire a licensed abatement contractor before we continue.

10) Warranties

• Workmanship: We warranty our labor for 1 year from completion unless stated otherwise in writing.
• Manufacturer warranties: Parts and equipment carry the maker’s warranty. We help you register where applicable.
• Misuse, lack of maintenance, freezing, power surges, third-party work, or acts beyond our control are not covered.
• Drain cleaning warranties are limited. Drains can re-block due to roots, grease, scale, or structural defects.

11) Photos and documentation

We may take before-and-after photos for records, warranty, and training. With your permission, we may use de-identified photos for our portfolio. We never publish your address or personal details.

12) Cleanliness and disposal

We protect floors, tidy up, and haul away old fixtures and scrap unless you ask to keep them. Disposal fees may apply for large items.

13) Limits of liability

• We carry general liability and are licensed and insured in BC.
• We are not responsible for incidental or consequential damages such as lost rent, lost business, or spoiled goods.
• Our total liability is limited to the amount you paid for the specific work that caused the claim, unless the law requires more.

14) Force majeure

We are not responsible for delays or failures caused by events outside our control, such as extreme weather, strikes, supply shortages, utility outages, or emergencies.

15) Website use

• Site content is owned by Royal T. Do not copy or reuse without permission.
• Links to third-party tools and widgets are provided for convenience. We are not responsible for their content or practices.

16) Cancellations

• Please give 24 hours notice to cancel or reschedule service calls.
• Custom-ordered materials may be non-refundable once ordered.

17) Complaints and disputes

Most issues can be solved by talking. If a dispute remains, the laws of British Columbia apply and BC courts have jurisdiction. Consumer rights under BC law still apply.

18) Changes to these terms

We may update these terms. The version on our website at the time of booking applies to your job.

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Privacy Policy

Royal T Plumbing Heating & Gas Ltd.
Effective date: September 17, 2025

We respect your privacy. This policy explains what we collect, why, and how you can control it. It follows Canada’s PIPEDA and BC’s Personal Information Protection Act (PIPA).

1) Who we are and how to reach us

Royal T Plumbing Heating & Gas Ltd.
Email: info@royaltplumbing.com • Phone: 604-655-8851
Mailing address available on request.

2) What we collect

We collect only what we need to provide service and run our website.

Information you give us

• Name, address, phone, email
• Project details, photos you share, plan files
• Payment details handled by our payment processor
• Messages sent through forms, email, phone, or social media

Information we get automatically

• Basic analytics such as pages viewed, browser type, device, and general location
• Cookies and similar technologies to keep the site working and improve it

Information from third parties

• Reviews and widgets (for example, Google Reviews via Elfsight)
• Payment processors that confirm a payment was completed

3) Why we collect it

• To schedule visits, provide quotes, and do the work
• To send invoices, receipts, and warranty information
• To respond to messages and support requests
• To keep the site secure and improve how it works
• To request feedback or reviews after a job
• With your consent, to send updates or promotions

4) Legal basis and consent

We collect and use your information with your consent and to fulfill a contract with you. You can withdraw consent at any time by contacting us. This will not affect past processing already done with your consent.

5) Cookies and analytics

• We may use basic analytics to understand site traffic and performance.
• Third-party widgets, such as Elfsight for Google Reviews, may set their own cookies. Their privacy policies apply.
• You can block cookies in your browser. The site may still work, but some features may not.

6) Payment processing

We use third-party processors to handle card payments. They receive the information needed to process the payment and are responsible for it. We do not store full card numbers on our systems.

7) Sharing information

We share data only as needed to run the business:

• With technicians and subcontractors to perform work at your property
• With payment processors, email providers, form tools, or review platforms
• If required by law or to protect people, property, or our legal rights
  We do not sell or rent your personal information.

8) Transfers and storage

Our systems and some third-party services may store data in Canada or other countries. Those countries may have different privacy laws. We use reputable providers and limit what we store.

9) How long we keep data

We keep customer records for as long as needed to serve you and for legal, accounting, or warranty reasons. When no longer needed, we delete or anonymize the data.

10) Security

We use reasonable safeguards to protect information, including account controls, limited access, and encryption where appropriate. No system is perfectly secure, so please contact us right away if you think your data has been exposed.

11) Your choices and rights

• Access your information and ask for a copy
• Ask us to correct or delete information where allowed by law
• Opt out of marketing at any time by using the link in an email or contacting us
• Disable cookies in your browser

12) Children’s privacy

Our services and site are for adults. We do not knowingly collect information from children under 13. If you think a child has provided data, contact us and we will delete it.

13) Links to other sites

Our website may link to other sites. Their privacy policies apply, not ours.

14) Questions or complaints

Contact us at info@royaltplumbing.com. You can also contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC) if you are not satisfied with our response.

15) Changes to this policy

We may update this policy. The latest version is posted on our website with the effective date.